Frequently Asked Questions
Our fabrics are placed into categories based on the type of weave, fibers used, UV protectant and cost of each fabric. Navigate to our Fabrics Facts page to view descriptions of our different fabrics.
Each fabric is different in its construction and finish. Navigate to our Fabrics Facts page, found at the bottom of our website, to see a detailed description of each.
Navigate to our Fabric Samples page by clicking on the Fabric Sample tab. Once you see the fabrics you can then select each fabric sample you wish to order by clicking on the circle underneath each image. Sample orders are processed and mailed out within 1-2 business days. Samples are shipped via USPS and normally received within a week.
Unfortunately, if the fabric is not showing up on the website, it is currently out of stock or has been discontinued. To view available fabrics, navigate to our Fabric Sample page.
Because all phone, tablet and computer screen settings are different, you may not be seeing the true colors of the fabrics. We offer Fabric Samples so that you can see and feel the fabrics to know exactly what you’ll going to be getting prior to ordering. Because all items are custom made, we do not accept returns or exchanges.
No... all the fabrics we offer and have in stock are listed on our website. To view available fabrics, navigate to our Fabric Sample page.
Each fabric has special cleaning instructions. Navigate to our Fabric Facts page for detailed information on the fabrics.
In order to answer that question, we need to know the measurements of your furniture and/or your cushion. After obtaining your measurements, you can search our web site for the size you need. If you do not see the size or style you need, please contact us at firstname.lastname@example.org and we will assist you.
Navigate to our How to Measure page (found at the bottom of our website) for more information. When obtaining your measurements, please be certain that the cushions match the measurements you submit to us. Take all the steps needed to be sure of your decision. We measure width x height of back/ depth of seat x thickness.
Our cushions are water resistant but not waterproof. The fabrics placed on the cushions are water resistant, but not fully waterproof. If your cushions do get wet, turn them on their sides as the water will tend to run out quicker and allow air to pass through them resulting in faster drying times. Because our cushions are designed for outdoor use, they do dry quickly. Do not place them in a dryer.
No, our items do not have zippers as we do not warrant any damaged caused from washing machines, dryers or detergents. Washing and drying can cause your covers to shrink and/or fall apart, and many detergents have chemicals that can harm the outdoor fabrics. We recommend spot cleaning them with a mild soap and water.
Yes, the fill is made for outdoor use.
We offer fabric-covered buttons, as well as other materials. Our item descriptions provide you with the type of buttons each item has. Customers have the option to choose the color of the plastic buttons they would like on their cushions.
To clean your cushions, use a mild soap and water and gently scrub them using a non-abrasive cloth or brush. When finished scrubbing you can hose them off and tip them up too dry. Navigate to our fabrics facts page for more information on cleaning your cushions.
If you wish to have a cushion without ties or buttons, you can request a Custom Cushion quote.
Unfortunately, the only way to help you find cushions is by knowing the measurements. Please measure your existing furniture or cushions and contact us at email@example.com for additional assistance.
We only manufacture complete replacement cushions with the fill inside, not just covers.
The biggest difference is the way the cushion is sewn and the finished look.
Yes, you can select from the same selection of outdoor fabrics for your umbrella as for your cushion.
The quality of all of our umbrellas is much higher than those that can be purchased through mass merchants.
Every pole that we carry is the standard size of 1.5” diameter.
No, because there is no way to ensure that the 'skin' will fit due to variations in the shape, size, and number of ribs of any umbrella.
Receiving / Placing your Order
When you click on your cart (found at the top right corner of the website), you are given the option to “View Cart” or “Checkout”. Click on “View Cart” to view your order. You should see the style, size, quantity, image and part # of the fabric you have selected and price of each item you wish to order.
When placing your order, it is important to make sure you have selected the size and fabric you wish to have the item made in. The website will not allow you to add to cart until all selections have been made.
First you want to open the item you wish to order so that you can see the available sizes. Then click on the circle next to the size needed. Now you need to scroll down and select the fabric. To select the fabric, click the circle found underneath the fabric image. It is important to Select your fabric after clicking on the image. After both the size and fabric have been selected the “QTY” box will appear between the sizes and fabrics. You can now “Add to Shopping Cart”.
You can make changes to the size and/or quantity of items placed in shopping cart. Be sure to click “Recalculate” in the cart so that any change made is applied.
Here at Summer Living Direct each item is made to order (custom made). It takes 5-7 business days to make the standard sizes you see on our web site and then they are shipped from Indiana.
Custom sized orders that are requested must first go to a programmer to be created. These orders can take 6-8 weeks to be received.
We do not have any stock cushions as all cushions are made to order.
We do offer Stock Colored Umbrellas as well as Choose Your Fabric Umbrellas.
Most items on your order will have to be hand-made which consists of measuring, cutting material, sewing, filling, and then packaging.
17% + $9.95 of Product Total
We do not have any coupons or codes available. Any coupon and/or code that is found online is not valid as they are not offered by Summer Living Direct. Any and All sales offered by us will be found directly on our website and orders will automatically be discounted at time of checkout during any sales event.
Customers are notified of any situations that may cause a delay promptly through email or phone. If you have not received notice that there is a delay with your order, please Contact Us via email or phone to request the statues of your order. Please provide us with your name, order number, a good call back number, the reason for your call and we will get back with you as soon as we can.
When your order is submitted, you should immediately receive an email order confirmation. If you did not receive an email confirmation, please check your junk/spam folder. If you still do not see your order confirmation, please Contact Us as there may be a typo in the email address provided.
We ask all customers to review their order confirmation emails as soon as possible. If you see any error in cushion size, fabric choice, email address, physical address, etc. Simply reply to your order confirmation email or Contact Us to notify us of the error. As long as you contact us before the order is entered into production, we will be able to help get the mistake corrected. Once orders are processed for production and the fabric has been cut, we cannot stop or make any corrections to the order.
No, we do not ship outside the US. To complete and ship an order to Canada, you would need to provide us with a freight forwarder within the US that your order could be shipped to.
Please provide the following information: your full name, order number, a good call back number and a brief message when calling or emailing us. It is helpful when leaving a voicemail to talk clearly and slowly so that your call back number can be obtained correctly.
You can send us an email by replying to your order confirmation email or you can use our Contact Us form to send us any questions or concerns. All calls and emails are answered within 24 hours on Monday-Friday, 8:30 AM to 4:30 PM EST.
Although the site is open 24 hours a day, our customer service is available to answer calls and respond to emails Monday-Friday, 8:30 AM - 4:30 PM EST.
At SummerLivingDirect.com, our policy is to provide you with quality products and a convenient service. If your order is damaged, we will fix the problem. If there is a problem with your order, Contact Us via email or phone as soon as possible providing your name, order number, items ordered, pictures of items received, and a detailed description of the problem. This information will help aid us in getting the issues corrected as quickly as possible.
It is best to send us an email by replying to your order confirmation email. You can attach photos and email a description of the problem along with a copy of your order this way.
Navigate to our Contact Us form or call us so we can help walk you through the online ordering process.
As stated in our Returns & Warranty section each product is custom made and all orders placed are final. Items will be made exactly as requested (according to the email confirmation that you receive).
We cannot take returns for cushions that do not fit, unless it is a mistake on our end. Cushions are custom made, and it is not possible to accept returns for this reason. Cushions are made within a half inch. Please be certain that the cushions you are ordering will fit your furniture.
We are unable to accept returns on any items due to color or pattern dislike. We make every effort to allow customers the ability to view fabrics prior to purchase.
Per our Returns & Warranty section orders cannot be cancelled once entered for production. If you need to cancel it is important that you Contact Us immediately. Once items are entered for production there is no way to stop the order.